NEW CLIENT BUSINESS TO BUSINESS PILOT LAUNCH
Dec 1, 2011 - Winnipeg, MB INSPYRE Solutions Inc., an award winning Contact Center Provider, is thrilled to announce the launch of a new business to business lead generation pilot with a National Office Supply retailer. The pilot period extends through January 2012. Watch for an Inspyre update in early February and news regarding a full production launch!
AWARD-WINNING CENTER
Demonstrating excellence is a way of life at INSPYRE for which both the company and it's employees are the proud recipients of more than 12 awards from industry, trade, government, and other groups and associations that have validated it. These awards are in various key aspects of Contact Center Success and demonstrate why INSPYRE's has held a 17-year track-record of being 100% on time, on budget and in scope with their sales, service, and marketing contact services. ...
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INSPYRE ACHIEVES LESS THAN 5% AGENT ATTRITION RATE
April 19, 2011 - INSPYRE Solutions, Inc. lowers its attrition rate to less than 5% for contact center agents beating the industry average of roughly 28% by a substantial margin. When asked how INSPYRE maintains such an impressive accomplishment, Cynthia Selley, SVP of Human Resources, stated, "We focus on hiring agents into the right program that fits their lifestyle and needs, while carefully balancing that with our client expectations and their customer profile."
Training in US Center
May 2, 2011 - INSPYRE begins training in USA Contact Center for ABC Supply, America's largest wholesale distributor of roofing, siding, and windows. This is the second training program launched at this facility in 30 days. In mid-April Firestone launched an inbound consumer affairs program. Additional programs at this US location include political survey, automotive marketing service clinic, and disaster claim processing, as examples.
