Contact Ecosystem

The INSPYRE Contact Ecosystem™ is designed to “grow profitability” through a continuous live dialogue of independent and interconnected sales, service, and marketing conversations with a contact. Regardless if you are focused in one area, two or all three, designing the evolution of the conversation over your customers lifetime is the central focal point of the ecosystem. It simply aids you in acquiring, retaining and enhancing your customer’s experience of your brand without interruption.

If your organization handles at least 6,500 inbound calls or 16,000 outbound contact (i.e. calls, emails, text, etc.) attempts monthly, then we may just have what you’re looking for in an award-winning Contact Center Services.

UNIFIED COMMUNICATION PLATFORM

At the heart of Insprye’s Contact Ecosystem™ is its Unified Communication Platform that comprises a top-rate, multi-milllion dollar telecommunications backbone managed by our in-house veteran IT team.

With more than 1 billion outbound contact activities and more than 525 million inbound contact activities processed, the Platform is responsible for routing and managing multiple communications, conversations, and data channels such as:

  • Inbound, outbound, and blended contact interactions
  • E-mail and text messaging management
  • Chat
  • Web management (forums, blogs, forms)
  • Interactive voice response
  • Desktop collaboration
  • Data transaction queuing and routing services

The award-winning, world-class technology infrastructure and framework of the Platform includes:

  • a VOIP-enabled Avaya ACD phone switch,
  • integrated Genesys Computer Telephony Interface (CTI),
  • SIEMENS digital voice and screen recording,
  • a SIEMENS predictive outbound dialing platform,
  • an Oracle data warehouse,
  • Nice/IEX Workforce Management software,
  • …and much more

 …to reduce costs, increase value, and align activities to your value stream.

Call 855-INSPYRE
for a brief 10-minute exploratory conversation.

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  • CAPABILITY HIGHLIGHTS

    • Award-winning
    • 100% On-Time
    • 100% On-Budget
    • 100% In-Scope
    • Call Center Services
    • Contact Center Services
    • English-French-Spanish
    • Inbound & Outbound
    • On-Premise Agents
    • Remote Agents
    • US Contact Center
    • Canada Contact Center

  • INSPYRE’s RESULTS

  • ...and many more

  • Client Industry List

    • Automotive
    • Employer Services
    • Entertainment
    • Financial
    • Government
    • Hospitality
    • Marketing
    • Pharmaceutical
    • Technology
    • Telco
    • Utility
    • ...and more

  • Communication Platform