Inspyre Solutions provides improved program performance through customized and focused training, aligned to collaboratively developed quality metrics and a world-class quality management process extended by a performance management process that creates an environment of continuous improvement, empowerment, and ownership over personal performance metrics.
At Inspyre Solutions, training is a continuous process that begins when a customer service representative starts a program and continues on as part of the overall performance and quality management process. Learning and development is strategic and custom-designed as opposed to the ‘one-size-fits-all’ approach applied by many contact center operators.
Quality assurance is vital to achieving program objectives. We work with our clients to define quality assurance boundaries, understandings and agreements. We continually measure the accuracy, commitment and performance of our corporate and program processes and procedures. Quality analysis is an invaluable tool to defining and quantifying areas of opportunity and providing focus to client objectives and success.
Performance management at Inspyre Solutions is a positive, motivating process that ensures every team member has the resources needed to attain performance goals. Our performance process consists of identifying performance metrics and targets, monitoring performance on an ongoing basis, developing team members to address performance gaps, formally rating performance in collaboration with each team member, and rewarding good performance aligned to program objectives. Every performance gap provides input into our training and quality processes to ensure repeatable continuous improvement initiatives on our overall program performance.